Obviously, selecting the right third-party logistics provider (3PL) for your supply chain is an important decision in supply chain risk management. Here, trust and commitment are two highly interrelated notions that stimulate and facilitate customer loyalty and a long-lasting buyer-supplier relationship that can contribute to mitigating logistics risks. However, customer (and supplier) loyalty is formed differently in different countries. That is at the core of Commitment and Trust as Drivers of Loyalty in Logistics Outsourcing Relationships: Cultural Differences Between the United States and Germany, written jointly by Carl Marcus Wallenburg, David L. Cahill, A. Michael Knemeyer, and Thomas J. Goldsby. Is 3PL outsourcing in Germany really that much different from 3PL outsourcing in the US?
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