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Oslo airport shut-down…lessons learned?

The airline industry is a highly competitive market and even established airlines like SAS have been forced to give in low-cost carriers and reduce their own prices. But slashing ticket prices often causes slashing service too, in order to keep expenses down. However, the long-term costs of loosing passenger loyalty compared to the short-term costs of dealing with an emergency cannot be underestimated.

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ARTICLES and PAPERS
What is Freight Transportation System Resilience?
Resilience is the new buzzword in Supply Chain Management, and has slowly trickled into transportati[...]
Cross-border supply chains
What are the main change and trend drivers for international supply chains? How will future cross-bo[...]
BOOKS and BOOK CHAPTERS
Risk Management Simplified
Risk management. Why make it difficult when you can make it easy? That is perhaps what Andy Osborne [...]
Jumpstart your VEN adventure
This is a terrific book. As you will know from my post  the other day, I am currently writing a boo[...]
REPORTS and WHITEPAPERS
Managing supply chain risk
In September and October 2009 the Economist Intelligence Unit surveyed 500 company executives with r[...]
Are roads more important than computers?
Critical Infrastructure. Which is more important - or 'critical' - road networks or computers? What [...]
from HERE and THERE
What are you afraid of?
What do businesses in Scandinavia fear the most? That is what Nordic insurance giant If Insurance de[...]
The 2009 Nordic Business Continuity Symposium
I guess this will be THE gathering of who's who in the Nordic Business Continuity commuity, and I wi[...]