Two days ago, Norway’s major airport, Oslo Gardermoen (OSL) practically shut down due to weather conditions, so-called “freezing fog”. The usual rate of 32 take-offs per hour was reduced to 10 (at the best) and tens of thousands of Christmas travelers were stranded for up to more than 24 hours on what is probably THE busiest day of the year. What acerbated things was how the airlines dealt with the situation: No information to waiting passengers, no food coupons or refreshments, endless lines in front of ticket counters…

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