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Oslo airport shut-down…lessons learned?

The airline industry is a highly competitive market and even established airlines like SAS have been forced to give in low-cost carriers and reduce their own prices. But slashing ticket prices often causes slashing service too, in order to keep expenses down. However, the long-term costs of loosing passenger loyalty compared to the short-term costs of dealing with an emergency cannot be underestimated.

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ARTICLES and PAPERS
Supply chain risk in turbulent environments
An intriguing title caught my eye today.  Supply chain risk in turbulent environments - A conceptua[...]
Biting the hand that feeds. All firms are snakes.
'All firms are snakes'. So says Paul D. Cousins in A conceptual model for managing long-term inter-o[...]
BOOKS and BOOK CHAPTERS
Risk Management Simplified
Risk management. Why make it difficult when you can make it easy? That is perhaps what Andy Osborne [...]
Is Dynamic Supply Chain Alignment the way of the future?
Dynamic Supply Chain Alignment. That is the magic formula that runs like a red thread through John G[...]
REPORTS and WHITEPAPERS
Analysing road vulnerability in Norway
How does the Norwegian Public Roads Administration NRPA assess the vulnerability of the Norwegian ro[...]
Engineering transportation lifelines
New Zealand is probably not the fist country that comes to mind when thinking of state-of-the-art tr[...]
from HERE and THERE
The 2009 Nordic Business Continuity Symposium
I guess this will be THE gathering of who's who in the Nordic Business Continuity commuity, and I wi[...]
International Supply Chain Risk Management
The International Supply Chain Risk Management Network (ISCRiM) is a network of academics interested[...]